IP Pbx Call Centers

PBX Call Center

Our IP PBX is based on Pure Asterisk, which makes PBX much more flexible and customizable. Basically, an Asterisk IP PBX is based on an open-source software with advanced features previously available only in expensive commercial systems. Asterisk has helped thousands of businesses worldwide and is widely known for its excellent stability and performance.

Key Benefits:

• 100% free calls between users and the company headquarters, regardless of their physical location.
• Access to thousands of IP telephony operators (VoIP operators) with very low rates.
• Receive fax simultaneously over many diferent lines connected to your e-mail.
• Scalability. The system can provide service from 3 people in a small business, up to 10,000 of a multinational distributed in multiple locations.
• Flexibility. It Supports multiple communication standards such as the traditional analog interface ports (FXS and FXO), ISDN technology (basic and primary), such as IP telephony (SIP, H.323, IAX, etc.).
• Terminal extension without additional licensing costs.

Benefits

• Save money on minutes per call, fax paper, etc.
• Revolutionize communications and customer service in your company.
• Total control over communications.
• Not limited to any particular brand or manufacturer. It only limits to the end of imagination. It is a software, so it can perform virtually any desired development.

Main Features

• External Call Transfer (the caller can reach you outside the office, on your mobile, branch, etc).
• External call forwarding (to a pre-programmed number in your area).
• Conference rooms with unlimited participants and security PIN.
• Unlimited speed dial numbers and code restrictions for calling different destinations.
• Voice mail (internal and external), with mail delivery.
• Call registry (date, time, origin, destination, output channel, etc.).
• Call recording. On demand, or by default.
• Call Parking.
• Call Queuing.
• Listening to calls / Call Monitoring
• Database Integration.
• Do Not Disturb feature.
• Interactive Voice Response menu (IVR).
• Local and Remote Agents.
• Customizable music while waiting (Music on Hold)
• Inbound Fax Routing to email.
• Capturing Groups.
• Dynamic Agents Management.
• Custom Functionality through scripts.
• Unlimited Internal and remote extensions.
• Automatic call management for different time zones.
• Customization of greetings on call reception.
• Simultaneous fax reception over many available lines.
• Customization of greetings on call reception for each caller.
• Holidays and time management.
• Service integration with TTS (Text to Speech) and ASR (Automatic Speech Recognition) in many languages.
• IVR behavior is limited only by imagination.

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